Shunklies Fibre Studio

Payment & Delivery Information

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Payment

Payment can be made by Paypal or Credit/Debit Card. You can opt to checkout quickly or have an account, so you can login and check your current and past orders.

Delivery

Shipping Worldwide since 1997

Most orders are shipped out within two days of ordering,  however some items that require making by hand may take a day or two longer, please get in touch if you require further information. Delivery is by Royal Mail or Parcelforce. I support my local village post office and use recycled packaging wherever possible.


Delivery Cost

Terms

UK - All Orders Free P&P

International - All orders under £35.00 are charged a flat rate of £3.50 Post & Packing.

Orders over £35.00 get free shipping automatically applied at checkout.

Returns Policy

 

Please get in touch in the first instance if there is an issue with your purchase.

I am always happy to help fellow crafts people with any issue, we all deserve the best service.

If you’re not happy with your purchase, please read the following


Returns
You have 30 days to return an item from the date that you purchase it.
To be eligible for a return here at Shunklies, the product that you purchased must be unused, still in its original packaging, and in the same condition as when you purchased it.
We require the original receipt or proof of purchase to be eligible for a return.


Refunds
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive the refund in a number of days.


Shipping
You will be responsible for paying the costs of shipping your item back unless an error has been made on our part. The costs of shipping are non-refundable and non-negotiable. If you are issued a refund, the cost of shipping will be deducted from it.

If you have any further question regarding your refund, please, don’t hesitate to contact us to find out more.